Returns

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1. Return policy: End-users

As an end user, you can return any product within 14 days (Cooling off period) after delivery. If you encounter any problem after this 14-days period, you can use our warranty period of 28 days following delivery, to request an RMA (Return Merchandise Authorization).

1.1 Procedure:

- Contact us via email within 14 days following the delivery of your order. If the product is broken, please contact us as soon as possible, preferably within 2 days after delivery and provide pictures of the issue.

- After email confirmation of the return request, RMA will be created, products can be returned within 14 days following the delivery of the product. The return cost is paid for by the customer unless an incorrect order or article was delivered.

- Products must be returned unused, in its original packaging including foil, wrap, labels (if any) attached, and otherwise in a condition that enables us to sell the product as new.

- We will refund you the paid amount, where payment and transportation fees will be included or excluded depending on whether it is a full or partial order return.

2. Return policy: Business (B2B) customers

As a business customer you can request a return if the received goods are not as expected. For instance, if you have received a product with visible transport damage, a product with a technical defect, or when a product has been delivered to you that you did not order. For this you can request an RMA (Return Merchandise Authorization).

2.1 Requirement for an RMA request

- All products must be returned in their original packaging including foil, wrap, labels (if any).

- The parts must be in perfect condition and undamaged (unless damaged during delivery).

- For products damaged during delivery, contact us within 2 days after receiving. For non-functional or products you did not order, contact us within 28 days after receiving.

2.2 Procedures

2.2.1  Damaged parts

- Upon receiving a visibly damaged box, please reject the shipment, or request the courier to mark the box as damaged. For damaged parts inside the box, contact us via email within 2 days after receiving them. In this email mention the product number, the order number, a description of the issue, and clear photos of the part with this damage and the packaging.

- We will review the request and send you an RMA number if the request is accepted.

- If accepted, you will need to send the products back within 7 days after receiving them.

The products have to be sent back in their original packaging, referencing the RMA number provided earlier.

Products returned under this policy must be sent by a fully trackable service such as DHL Express or similar courier to the following address:

RMA Department

Samsung-Parts.net

Florijn 8

5751 PC Deurne

The Netherlands 

Bear in mind that returning the product is at your own cost, and that we have to receive the products in our warehouse within the stipulated 7 days after delivery.

- The returned products will be examined, and you will receive a credit note

- You can choose to have the product replaced or refunded.

In case of a refund, the paid amount of the product(s) will be transferred back to your account within 14 days, where payment and transportation fees will be included or excluded based on a partial or full order return.

In case of a replacement, the product will be delivered free of charge and delivery time will depend on actual stock availability.

2.2.2  Non-functional parts

- Contact us via email within 28 days after receiving a non-functional product. In this email mention the product number, the order number and a description of the issue.

- We will review your request and send you an RMA number if the request is accepted.

- If accepted, you will need to send the products back in their original packaging, referencing the RMA number provided earlier. Products returned under this policy must be sent by a fully trackable service such as DHL Express or similar courier to the following:

RMA Department

Samsung-Parts.net

Florijn 8

5751 PC Deurne

The Netherlands 

Bear in mind that the return costs will be at your own expense, and that we have to receive the products in our warehouse within these 28 days.

- The returned products will be examined, and if accepted, you will receive a credit note.

- You can choose to have the product replaced or refunded.

in case of a refund, the paid amount of the product(s) will be transferred back to your account within 14 days, where payment and transportation fees will be included or excluded based on a partial or full order return.

In case of a replacement, the product will be delivered free of charge and delivery time will depend on the actual stock availability.